Table of Contents
This Privacy Policy ("Policy") describes how 797jl Casino ("797jl," "we," "us," or "our"), accessible at 797jl.club, collects, processes, stores, and protects the personal information of users ("Player," "you," or "your") in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). This Policy applies to all personal data we process in connection with your use of the 797jl Platform and Services. By registering an Account or using any 797jl Service, you acknowledge that you have read and understood this Policy.
Introduction
797jl is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We recognise that when you register at 797jl, make a deposit via GCash or PayMaya, place a sports bet, or participate in our live casino games, you are entrusting us with information about yourself. We take that responsibility seriously.
This Policy was drafted to be clear and honest — not to obscure our data practices behind impenetrable legal language. We want every Filipino player, whether you're in Makati, Cebu City, Davao, or anywhere else in the Philippines, to understand exactly what happens with your personal information when you play at 797jl.
This Policy should be read alongside our Terms & Conditions, which together form the complete agreement governing your use of the 797jl Platform. Capitalised terms used in this Policy without specific definition carry the same meaning as defined in the 797jl Terms & Conditions.
Data Controller
For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, 797jl Casino is the personal information controller responsible for the personal data of registered players and website visitors collected through the 797jl Platform at 797jl.club.
As a platform operating under PAGCOR's regulatory framework, 797jl is subject to both the data protection requirements of the National Privacy Commission and the player data protection obligations imposed by PAGCOR as conditions of its operating licence. Both regulatory frameworks inform how 797jl handles player personal data.
Data Protection Officer (DPO): 797jl has appointed a Data Protection Officer responsible for overseeing compliance with this Policy and applicable data protection law. Data subjects wishing to exercise their rights or raise privacy concerns may contact the 797jl DPO through the contact channels described in Section 15 of this Policy.
Information We Collect
797jl collects personal information in the categories set out in the table below. We collect only the information that is reasonably necessary for the purposes described in this Policy.
| Category | Examples of Data Collected | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, ID document images, selfie photograph | Account registration, KYC verification, age verification (21+), AML compliance |
| Contact Data | Philippine mobile number (Globe, Smart, DITO), email address | Account creation, OTP verification, account notifications, support communication |
| Financial Data | GCash number, PayMaya account details, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, AML/fraud detection, financial record-keeping |
| Gaming Data | Game play history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming tool settings | Service delivery, responsible gaming monitoring, dispute resolution, loyalty programme management |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Security, fraud prevention, platform optimisation, regulatory compliance |
| Usage Data | Pages visited, features used, click patterns, search queries within the Platform | Platform improvement, user experience optimisation, marketing analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support delivery, quality assurance, dispute resolution |
Sensitive Personal Information: Government-issued identification documents and financial account details are classified as sensitive personal information under RA 10173. 797jl applies enhanced security controls to the collection, storage, and processing of such information, as described in Section 10 of this Policy.
How We Collect Your Information
797jl collects personal information through the following mechanisms:
4.1 Direct Collection
Information you provide directly to 797jl when you: register an Account on the 797jl Platform; complete the KYC identity verification process; make a deposit or request a withdrawal; contact our customer support team via live chat or email; complete responsible gaming assessment questionnaires; or correspond with us in connection with a dispute or complaint.
4.2 Automated Collection
Technical and usage data collected automatically when you access the 797jl Platform, including IP address, device identifiers, browser characteristics, session data, and interaction logs. This data is collected through server logs, cookies, web beacons, and similar tracking technologies, as described in Section 8 of this Policy.
4.3 Third-Party Sources
In limited circumstances, 797jl may receive personal information about you from third parties, including: payment service providers (GCash, PayMaya, bank institutions) in connection with deposit and withdrawal processing; identity verification service providers during KYC; fraud detection and AML screening services; and PAGCOR and other regulatory authorities as required by applicable law.
Accuracy of Information: You are responsible for ensuring that the personal information you provide to 797jl is accurate, complete, and up to date. Providing false, misleading, or incomplete information is a violation of the 797jl Terms & Conditions and may result in Account suspension, withdrawal holds, or regulatory reporting.
Legal Basis for Processing
Under the Data Privacy Act of 2012, 797jl processes your personal information on the following legal bases:
- Contractual Necessity: Processing required to deliver the Services you have requested — including Account management, game access, payment processing, and customer support — pursuant to the 797jl Terms & Conditions.
- Legal Obligation: Processing required to comply with applicable Philippine law, including KYC and AML obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Legitimate Interests: Processing carried out to pursue 797jl's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
- Consent: Processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
How We Use Your Personal Data
797jl uses the personal data we collect for the following specific purposes:
- Account Management: Creating, maintaining, and securing your 797jl Account, including registration, OTP verification, login authentication, and password management.
- Service Delivery: Providing access to all 797jl gaming products — slots, live casino, sports betting, bingo, and sabong — and processing related transactions within your Account.
- Payment Processing: Facilitating deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted methods, and processing withdrawals to verified payment accounts.
- Identity & Age Verification: Conducting KYC verification to confirm your identity and that you meet the 21+ age requirement mandated by PAGCOR and Philippine gaming law.
- Regulatory Compliance: Meeting obligations under PAGCOR licensing conditions, AMLA reporting requirements, NPC data protection obligations, and other applicable Philippine law.
- Fraud Prevention & Security: Detecting and preventing unauthorised Account access, fraudulent transactions, bonus abuse, money laundering, and other suspicious activity.
- Responsible Gaming: Monitoring gaming patterns for signs of problem gambling, administering voluntary deposit limits and self-exclusion requests, and fulfilling responsible gaming obligations under PAGCOR regulations.
- Customer Support: Responding to queries, resolving disputes, and providing technical and account assistance through 797jl's 24/7 Filipino-speaking support team.
- Platform Improvement: Analysing usage data to improve Platform performance, fix technical issues, and develop new features that better serve Filipino players.
- Marketing Communications: Sending promotional offers, bonus notifications, and 797jl updates to Players who have consented to receive such communications. You may opt out at any time through Account settings or by contacting support.
No Sale of Personal Data: 797jl does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. This is a firm commitment and is not subject to any exception.
Sharing Your Personal Data
797jl shares personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:
7.1 Authorised Service Providers
797jl engages third-party service providers who process personal data on our behalf under binding data processing agreements that impose obligations no less protective than those in this Policy. These include: payment processors (GCash/PayMaya integrations, banking partners); identity and KYC verification service providers; fraud detection and AML screening services; game software providers (limited to pseudonymised gaming data necessary for game operation); and cloud infrastructure and hosting providers. All such providers are contractually prohibited from using your data for their own purposes.
7.2 Regulatory Authorities
797jl will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory or law enforcement authorities where required by applicable law, court order, or regulatory direction. 797jl will comply with all lawful requests from Philippine authorities.
7.3 Business Transfers
In the event that 797jl undergoes a merger, acquisition, restructuring, or sale of all or part of its business, personal data held at the time of such transaction may be transferred as part of the transaction. Affected Players will be notified as required by the Data Privacy Act.
7.4 With Your Consent
797jl may share your personal data with third parties in circumstances not described above where you have provided explicit, informed consent to such sharing. You retain the right to withdraw that consent at any time.
Cookies & Tracking Technologies
The 797jl Platform uses cookies and similar tracking technologies to operate, secure, and improve its services. The types of cookies used by 797jl include:
- Strictly Necessary Cookies: Required for core Platform functionality including user authentication (keeping you logged in to your Account), session security, and load balancing. These cookies cannot be disabled without breaking Platform functionality.
- Functional Cookies: Used to remember your preferences, language settings, and responsible gaming configuration within your Account. These enhance your experience on the Platform.
- Analytical Cookies: Used to collect anonymised data about how Players use the Platform — pages visited, features used, time spent — to help 797jl identify areas for improvement. Data collected is aggregated and not linked to identifiable individuals.
- Security Cookies: Used for fraud detection, suspicious activity identification, and session integrity verification.
You can manage your cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones may affect your experience on the Platform but will not prevent you from accessing core gaming Services.
No Third-Party Advertising Cookies: 797jl does not deploy third-party advertising or behavioural tracking cookies that share your browsing data with external advertising networks. Our cookie deployment is limited to operational, analytical, and security purposes described above.
Data Retention
797jl retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
- Active Account Data: Personal information associated with an active 797jl Account is retained for the duration of the account relationship plus such additional period as is required by applicable Philippine law.
- KYC & Identity Documents: Identity verification documents submitted for KYC purposes are retained for a minimum of five (5) years following Account closure or the date of last transaction, in compliance with AMLA and PAGCOR recordkeeping requirements.
- Financial Transaction Records: Deposit and withdrawal records, gaming transaction histories, and related financial data are retained for a minimum of five (5) years following the date of the transaction, as required by Philippine financial regulations.
- Customer Support Records: Support communications are retained for a minimum of two (2) years following the resolution of the relevant matter.
- Inactive Accounts: Data associated with Accounts inactive for twelve (12) or more months may be archived and retained in a restricted-access storage environment for the minimum retention periods described above, after which it will be securely deleted or anonymised.
Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with NPC guidelines.
Data Security Measures
797jl implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transport Encryption: All data transmitted between your device and the 797jl Platform is encrypted using SSL (Secure Sockets Layer) with 256-bit encryption — the same standard used by major financial institutions in the Philippines.
- Data at Rest Encryption: Sensitive personal data stored in 797jl's databases, including KYC documents and financial account details, is encrypted at rest using industry-standard encryption protocols.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. 797jl staff are granted data access only to the extent required to perform their specific job functions, and all access is logged and audited.
- Authentication Security: Player Accounts are protected by password security requirements and optional two-factor authentication (2FA). 797jl's internal systems use multi-factor authentication for all staff access to production environments.
- Penetration Testing & Vulnerability Management: 797jl conducts regular security assessments, including penetration testing of its Platform infrastructure, to identify and remediate security vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach, 797jl will notify the National Privacy Commission and affected individuals within the timeframes prescribed by the Data Privacy Act and NPC regulations.
Your Responsibility: While 797jl implements robust security measures, account security also depends on you. Use a strong, unique password for your 797jl account, enable 2FA, never share your login credentials, and avoid accessing your account over unsecured public Wi-Fi networks. If you suspect your account has been compromised, contact 797jl support immediately through the live chat channel.
Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 797jl:
Right to be Informed
You have the right to be informed of how your personal data is collected, used, and processed by 797jl. This Privacy Policy fulfils that obligation. You may request additional clarification at any time by contacting our Data Protection Officer.
Right of Access
You have the right to request a copy of the personal data 797jl holds about you, together with information about how it is being used. Access requests will be processed within 30 calendar days of receipt, subject to identity verification.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data 797jl holds about you. Some information — such as your legal name and date of birth as verified through KYC — can only be updated through the KYC amendment process to maintain data integrity.
Right to Erasure
You have the right to request deletion of personal data that is no longer necessary for the purposes for which it was collected. This right is subject to limitations where 797jl is required to retain data by applicable law — in particular, AMLA and PAGCOR recordkeeping requirements mean that certain financial and identity data cannot be deleted before the expiry of mandatory retention periods.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. If you opt out of marketing communications, 797jl will cease sending promotional materials to you within a reasonable period following receipt of your objection.
Right to Data Portability
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
Right to Lodge a Complaint
If you are unsatisfied with how 797jl has handled your personal data or a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Details of how to contact the NPC are available on the NPC's official government website.
Exercising Your Rights: To exercise any of the rights described above, please contact 797jl's Data Protection Officer through the channels described in Section 15. 797jl will respond to data rights requests within 30 calendar days, and may require identity verification before processing requests that involve access to or deletion of personal data.
Children's Privacy
The 797jl Platform and all its Services are strictly intended for persons aged 21 years and above. 797jl does not knowingly collect, use, or process the personal data of individuals under the age of 21. The age of 21 is the minimum legal age for participation in casino-style gaming activities in the Philippines under PAGCOR regulations.
Where 797jl discovers or has reason to believe that an Account has been registered by or on behalf of an individual under the age of 21, 797jl will immediately suspend the Account, forfeit all associated balances, permanently delete all personal data collected in connection with that Account, and notify PAGCOR as required by applicable regulations.
Parents and guardians are encouraged to use parental control tools and monitor the internet activity of minors to prevent access to online gaming platforms. If you believe a minor has created a 797jl Account, please contact our support team immediately.
International Data Transfers
The personal data of Filipino players is primarily processed and stored within the Philippines or in data centres operating under data protection standards comparable to those required by RA 10173. Where 797jl engages third-party service providers — such as cloud infrastructure providers or game software developers — whose systems are located outside the Philippines, 797jl ensures that such transfers are subject to adequate safeguards, including:
- Contractual data processing agreements that impose obligations equivalent to those required by Philippine data protection law;
- Transfers only to jurisdictions that the National Privacy Commission has determined to provide an adequate level of data protection;
- Implementation of standard contractual clauses or binding corporate rules where required.
797jl will not transfer your personal data to international third parties in a manner that circumvents the protections afforded by the Data Privacy Act of 2012.
Amendments to This Policy
797jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered Players via their registered mobile number or email address at least seven (7) calendar days before the revised Policy takes effect — except in cases where an immediate update is required for legal, regulatory, or security reasons.
The most current version of this Privacy Policy is always accessible at 797jl.club/privacy-policy. The "Effective Date" at the top of this document reflects the date the current version was last updated. Continued use of the 797jl Platform after the effective date of any revision constitutes your acknowledgement of and agreement to the updated Policy.
Contact & Complaints
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 797jl, please contact us through the following channels:
- Live Chat: Available 24/7 directly through the 797jl Platform — the fastest channel for account-related queries, including data rights requests.
- Email (DPO): [email protected] — please include "Privacy / Data Rights Request" in your message subject for prioritised routing to our Data Protection Officer.
When submitting a data rights request, please clearly state: (a) the specific right you wish to exercise; (b) sufficient detail to identify the personal data concerned; and (c) proof of identity sufficient to allow 797jl to verify that the request is made by or on behalf of the data subject. 797jl will acknowledge your request within three (3) business days and provide a substantive response within 30 calendar days.
NPC Complaint: If you believe that 797jl has processed your personal data in violation of RA 10173, and you are not satisfied with 797jl's response to your complaint, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file an NPC complaint is available through the NPC's official Philippine government resources.